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Joe Pinto

Senior Vice President

Cisco Technical Services Group (CTSG)

Joe Pinto is the Senior Vice President of Cisco’s Technical Services Group. Through a team of more than 5500 employees, Pinto is responsible for creating and directing programs that enable solutions for our customers to help solve their toughest business challenges through product and service quality, including innovative technical assistance, onsite and spare part logistics, Learning@Cisco education, customer assurance programs, CCIE certification, and a wealth of web- and community-based technical support resources.

Since Pinto joined Cisco in 1991, his team has worked to customize service delivery to the needs of distinct customer segments and regions around the world. Technical Services and Cisco partners support hundreds of thousands of mission-critical networks worldwide every day, delivering smart, personalized experience and innovative solutions.

Today the overwhelming majority of Cisco customer and partner technical support issues are solved online, where knowledge transfer and sharing of best practices have resulted in faster issue resolution.The continuous customer and partner feedback received from our online interface improves services, products, and business processes across Cisco.

Under Pinto’s leadership, Cisco Services has received numerous industry honors. To date, Cisco has attained the J.D. Power and Associates Certified Technology Services and Support certification 10 times. Cisco is also a 30-time recipient of the Technology Services Industry Association (TSIA) STAR award and a 12-time winner of the Association of Support Professionals (ASP) "Ten Best Web Support Sites" competition. Both TSIA and ASP have named Cisco to their Halls of Fame. The Learning@Cisco education program has been recognized by B2B Magazine and is also the only vendor to be certified by the American National Standards Institute (ANSI). The program won the Brandon Hall Excellence award and was named Top 100 Learning/E-Learning Company in both 2014 and 2015.

Pinto devotes his spare time to the Services for Brain Injury (SBI) and Second Harvest Food Bank organizations, to name a few. He actively contributes in Cisco’s Executive Sponsorship program for our top tier customers, as well as Cisco customer and partner advisory boards. He also participates in keynotes for external industry events such as Walker Information and educational institutions and serves as a board member for San Jose State University.

Pinto holds a bachelor’s degree in business from Golden Gate University.

Articles

Imagine All the Possibilities at Cisco Live Orlando

As I think back to my start as a TAC engineer 25+ years ago, it’s hard to imagine how far we have come at Cisco. I never imagined back in the day, that I led the 2nd largest business at Cisco with such talented and brilliant engineers – who team side-by-side with our customers across the globe…

January 29, 2018

CUSTOMER EXPERIENCE

Cisco and Microsoft: Delivering Fast, Reliable, and Secure Cloud Connection

Business agility, lower cost of ownership, and the flexibility to scale up or down quickly. The cloud world is rich with benefits, and growing. According to IDC’s Worldwide IT Industry 2018 Predictions, spending on cloud services and cloud-enabling hardware, software and services will more than doub…

December 19, 2017

CUSTOMER EXPERIENCE

Cisco Achieves 31st TSIA STAR Recognition and 11th J.D. Power Certification

Cisco continues to be on the leading edge, driving innovation and acceleration for our customers. Our commitment to quality customer service is no exception. For these reasons and many more, Cisco Services has been awarded its 31st STAR Award by Technology Services Industry Association (TSIA) along…

October 19, 2017

CUSTOMER EXPERIENCE

That was Then, This is Now: Cisco High-Value Services

In today’s world, things evolve daily. The cars we drive, the music we listen to, the way we shop, and the way we provide services to our customers. As with most things, the driving force behind evolving industries and trends are manpower. Why are there new cars every year? Because someone tho…

September 20, 2017

CUSTOMER EXPERIENCE

Cisco Services Breaks the Record…Again!

Cisco Services is all about the customer. Our goal is to deliver exceptional, timely and effective service every time, while helping them succeed. Cisco Systems, Inc. has been recognized by J.D. Power for providing an “Outstanding Customer Service Experience” for the 11th consecutive year. We are hu…

5 Ways to Build your IT Super Powers with Technical Services at Cisco Live US 2017

This year’s theme at Cisco Live in Las Vegas (June 25-29) is all around empowering IT – the superheroes who keep our networks humming while leading us through amazing technology transformation. The Technical Services team has been hard at work preparing a showcase of our industry-leading super power…

March 7, 2017

CUSTOMER EXPERIENCE

When It Comes To Protecting Data, Cisco Services Goes All-In

Yes, it’s official! Cisco successfully completed the ISO 27001 Certification across our entire services business worldwide. This important certification reinforces our commitment to protecting Cisco and our customers. With Cisco as a trusted partner, customers can be confident that every possible sa…

October 25, 2016

CUSTOMER EXPERIENCE

10 Certifications in a Row and 30 STAR Awards: Cisco Recognized by J.D. Power and TSIA

Technology continues to change, but one thing remains the same; Cisco proudly earns the J.D. Power Certified Technology Service and Support (CTSS) certification. This is the 10th consecutive time Cisco has earned this certification – a milestone accomplishment no other company (in any industry) has…